Rafael I. GarcÃa Rivera
Professional Profile
Accomplished, highly adaptable IT leader with extensive experience developing, deploying, and evaluating complex IT systems aimed at improving quality and efficiency and optimizing business processes.  Throughout my life, I’ve approached every challenge with enthusiasm, creativity, and ceaseless desire to achieve success. This passion and drive have paved the way to countless opportunities, unique experiences and exceptional relationships both personally and professionally.
Experience
Work History
IT Director
Sistema Universitario Ana G. Méndez
San Juan, PR
July 2010 - present
Spearhead comprehensive campus IT operations with over 578 faculty/staff and 11,000+ students to ensure optimal service quality and minimum downtime. Oversee remote technologies to support business continuity during covid-19 quarantine. Direct Tear 1 Service Desk, Client Support, Labs Computer Support and Administrative Staff Support teams while adhering to all IT protocols and procedures. Supervise technological projects budget and operational operating budget while collaborating with senior management in development of IT strategy to support of university mission. Supervise Educational Technology and Learning Management System Support.  Manage procurement of technological equipment and hiring of contractors to install network infrastructure. Oversee institutional Service Desk and supervising SLA and quality compliance. Ensure seamless HR operations by hiring and training employees, planning, and directing work, appraising performances, addressing complaints and resolving issue.
Network & System Administrator
CARLOS ALBIZU UNIVERSITYÂ
San Juan, PR
April 2005Â - May 2010
Oversaw network and system functionalities such as domain controller administration and active directory management while supervising team of three technicians.
Lecturer Professor
Universidad Metropolitana
San Juan, PR
August 2015 - May 2018
Instructed undergraduate and graduate courses related to information systems and business analytics such as programming for data science and applied machine learning. Conduct research in information systems leading to publication. Advise students. Serve on faculty committees. Provide service to the university.
WPRV-TV
San Juan, PR
January 1999 - March 2005
Monitored system performance and troubleshooting issues while ensuring security and efficiency of IT infrastructure.
Planned, established, and implemented policies, procedures and associated training plans for network resources administration, appropriate use, and disaster recovery. Delivered high level functional support, including procedural documentation, subsequent diagrams and written instructions to repair fault/set up a system, supporting the roll-out of new applications. Ensured network connectivity of all computers, perform network design and capacity
Educational Background
What I’ve Learned
Pontifical Catholic University
Ponce, PR
Bachelor's Degree in Arts
August 1993 - May 1997
Universidad del Turabo
Master of Business Administration
Major: Computerized Information System
August 2009 - June 2012
My Skill Set
What I Do
Infraestructure Management
IT Polcies / Procedures
Agile Methodology & Process Optimization
Leadership
Quality assurance
database management
Customer Service
Project Management
"Do not go where the path may lead. Instead, go where there is no path and leave a trail"
